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Overview

You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.

There are a few items that can’t be returned:

  • Clearance items
  • Gift cards
  • Personalized items
  • Bundled items at discounted rates
  • Items you have already assembled
  • Items marked “Non-Returnable” on the sale page
  • Open Box Items

All shipments should be inspected upon delivery, and any claim should be made within 48 hours of receipt of merchandise. Items that are not damaged are subject to a 35% restocking fee.

The customer agrees to pay for shipping both ways (shipping to the customer and return shipping). Creative Furniture Galleries, Inc. will not pay any freight bills or shipping bills associated with returns. For any item that we can replace by sending parts or a new cover set, we will send the parts or new cover set to you at our cost. However, if you insist on a refund, this will fall under our normal return policy, and we will charge a 35% restocking fee and return shipping. Special Order Return Policies check here.

Refund Options

You can choose to receive store credit for your return or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount.

Delivery Terms

At the time of delivery, buyers are responsible for the following delivery conditions:

The driver will require the customer to sign a physical inspection report and/or delivery receipt. It is critical that the customer note (in their own words) on the driver’s paperwork any damage to the box before they inspect the product and accept the shipment.
If the box shows ANY SIGNS of carrier mishandling: hole(s), crushed corners, dents, worn tops, bottoms or edges, scraping, dirt, etc., the customer must note the exact description of each carton on the physical inspection report and/or delivery receipt.
Once customer notes the condition of the box(s), they should inspect the product.
If upon further inspection, the customer notices major or unacceptable levels of damage to the product, they can then sign the delivery receipt and/or physical inspection report “REFUSED DAMAGE”, and give a detailed description of the damage witnessed.
The customer must then call Creative Furniture Galleries, Inc. customer service (848-200-7207) within 24 hours to make us aware of the situation.

If a suitable replacement is not available, a refund (including shipping) will be issued in the form of the original payment method or a company check.

In the rare cases of damage, claims must be reported at the point of the delivery, otherwise, customers are responsible for freight exchange charges.

Be sure to check boxes for hardware before discarding.
Deliveries to the second floor and higher (walk-up, not elevated) may incur additional charges.

  • Inquire regarding Wardrobe Installation
  • Installation services are available on the East Coast Only (NY, NJ, CT, MA, DE, DC, MA, FL, VA, SC, NC, GA, and PA. 

SouthWest, Midwest, West Coast States, or Remote Areas:

  • Dining Tables, Beds, Wardrobes, Desks, Hutches & Returns are not assembled
  • White Glove is Delivered to the First Floor or Elevated Buildings with no walk-ups. Additional fees may apply for higher floors
  • Prepare areas where delivery personnel will pass through, and cover floor & walls, they are not responsible for any damages.

Concealed Damage

It is the buyer’s full responsibility to thoroughly inspect an item before signing and accepting delivery. If damage is discovered after signing for delivery without any notation, Creative Furniture Galleries, Inc. will not be responsible for any replacement or return.

Replacement Orders

Transportation for replacement orders is the sole responsibility of the buyer. Creative Furniture Galleries, Inc. will not ship a replacement unit on our account but will provide the item to the buyer at no cost to arrange their transportation (excludes “pick up” orders or “concealed” damage orders).

Defective Items


If a defect is discovered and confirmed, Creative Furniture Galleries, Inc. will replace the defective part at no cost to the buyer. If a suitable replacement is not available, a return will be authorized, and after the return is completed, a refund will be issued in the form of the original payment method or a company check.

For rates and transit times, please contact our shipping department.

👤 Support 11:30 AM- 8:30 PM

📞 Phone: +1 2139156465

📩 Email: contact@elplaces.shop

🏦 Address: 138 Morningside Cir, Wayne, PA 19087